MassFamilies is committed to ensuring digital accessibility for people of all abilities, including families and individuals with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve this goal.
Our Commitment
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. Our website is also designed with reference to Title II of the Americans with Disabilities Act (ADA), which applies to state and local government entities and the programs and services they fund or administer.
Ongoing Efforts
Accessibility is an ongoing effort, not a one-time fix. We regularly review our website’s content, design, and functionality, and we take steps to address barriers as they’re identified. This includes:
- Providing text alternatives for non-text content, such as images
- Ensuring our website can be navigated using a keyboard alone
- Structuring content with proper headings so it can be understood using assistive technology such as screen readers
- Maintaining sufficient color contrast between text and backgrounds
- Writing clear, plain-language content wherever possible
- Providing accessible, tagged PDFs for downloadable documents
Known Limitations
Despite our best efforts, some content on our website may not yet be fully accessible. This can include content provided by third parties, older documents that have not yet been remediated, or features still in development. We are actively working to identify and correct these issues.
Feedback
We welcome your feedback on the accessibility of the Mass Families website. If you encounter a barrier, have trouble accessing any content or feature, or want to request information in an alternative format, please contact us:
Email: hello@massfamilies.org
Phone: (774) 855-6001
We try to respond to accessibility feedback within 3-5 business days and will work with you to provide the information, item, or service you’re seeking through an alternate method if possible.